CILe - Client Information Ledger
Verify / Delete Pending Electronic Claims

Can I inspect my electronic claims before I send them to the clearinghouse?

Yes. Here's how:

From the Fiscal menu, click "Verify / Delete Pending Eclaims."



On this screen, you will see all of the claims that CILe has created from the session notes you have documented.

The following are descriptions of each element on the screen:

1) Verify / Delete Pending Eclaims This screen lets you visually inspect all of your electronic claims prior to sending them to the clearinghouse for processing.
2) Search Last Name

To jump quickly to someone who's claim you want to see, type the first couple of letters of their last name here and click the "Go to" button.

3) Client Personal Information The client's personal information as it is being transmitted to the insurance company through the clearinghouse. This information comes off of the client's Fiscal Face sheet.
4) Claim ID The unique CLAIM ID that is associated with this claim. Each person will have a unique Claim ID for each batch of sessions that are being transmitted. All services that are being sent in the same batch will have the same Claim ID as all of the others for a specific client, and you can see what the Claim ID is by looking here, or at the bottom of the Session Note screen itself. Over time, an individual client will have many Claim IDs, one for each time one or more services were transmitted. The claim ID's are automatically generated by CILe.
5) Total Charges This is the total amount of your fees that are on all of the services being submitted with this claim.
6) Insurance Company This is the insurance company to whom the claim is being sent, and whether it is the Primary or Secondary insurance company for this client.
7) Delete All Services button If you want to delete all of the services for this client from the current transmission, click this button. The services, as well as the claim itself, will be deleted from the transmission file. If you decide to go ahead and include them after all, you can go to the Fiscal menu, and select "Sessions with no claims submitted" item. The services you just deleted will appear there, and you can click the "Create Electronic Claims" button and they will be re-created and included in the transmission. The other way you can re-submit them is by going back to the session note itself and clicking the "submit claim" (or re-submit claim) checkbox and the checkbox corresponding to the Primary or Secondary insurance policy. When you save the note, the claim will be recreated and will again appear in this listing.
8) Delete Service button

Click this button if you only want to delete one of the services listed for this client. If there are more than one services listed, the claim itself will not be affected. If the service is the only service listed, then it functions exactly the same way as the "Delete All Service Claims" button above does. The claim will be deleted also. See the explanation in the box above for how to recreate the claims if you decide to do so after you've deleted them.

9) Line Number This is a number the clearinghouse uses to uniquely identify each service being submitted. They have to be sequential with no gaps, and they have to start with the number "1". If you have more than one service being submitted, be sure that this is the case. The clearinghouse doesn't care if the dates of service are in any particular order, so don't worry about that. Just make sure that these numbers are sequential with no gaps, and that they start with "1." There shouldn't ever be a problem, but if you see it, you can fix it right here. Just type over the top of the bad numbers.
10) Service information This is the date, etc., from the Session Note. If any of these values change on the Session Note, they will automatically change here, as well, if the data hasn't yet been transmitted to the clearinghouse. If, however, you change anything on the Session Note but have already transmitted this data to the clearinghouse, then you need to be aware that there may be a discrepancy between what was submitted and what is now on the Session Note.
11) Amount Paid This number will always be zero. From the insurance companies perspective, this is the amount of money the client paid you for their part of the fee. It can be either the copay or the co-insurance. The reason I submit a zero to them, however, is because there are occasions when you might be under the impression that your client's copay/coinsurance is one thing, but when the paperwork comes in, it turns out to be something else. If your client paid you more than the insurance company thinks they should have, then they may send them the balance and deduct it from your payment. I have had that happen, and it makes my accounting much harder. Since I've been sending them a zero here, I have never had that happen. If your client pays you too much or too little, that's between the two of you to sort out, and the insurance company will deduct the allowable copayco-insurance anyway, so you're not hurting them a bit.
12) Balance of Claim This is the summation of your fees on all of the services being submitted with this claim. When you call the insurance company to find out why you haven't been paid, they will often ask you the total of the claim. This is the number they're looking for. You will find the same number on the "Insurance Payment Maintanance" screen off of the Fiscal menu.
13) Claim DX Code This is the Diagnostic code that pertains to the entire claim rather than the individual service. If you will look at a HCFA 1500 form, you will see a place for four DX codes above where you put the individual services, and you will also see a place on the individual service line for a DX code as well. This is the one that is on the first line of the four above the service lines. This value is populated from the "Dx 1" code on the client's Fiscal Face Sheet. If you have filled in "Dx 2" through "Dx 4" on the face sheet, they will be on the claim that is transmitted, but not show up on this screen.
14) Claim navigation arrows Don't forget the Windows record navigation arrows. These arrows allow you to go from one record to the next - in this case one claim to the next. The single arrow takes you one claim, the double arrow jumps you to the beginning or ending claim.

 

For more information, contact:
Open Heart Christian Counseling
Sue H. McHenry, LCSW-C
Waldorf, MD 20601
301-751-2058


E-mail
Note: There are occasions when an e-mail may get lost in cyberspace. I answer all e-mails, so please, if you don't hear from me within 24 hours, e-mail me again. Persistence will get you through.

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Last updated March 11, 2009
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